CSAT.AI

JANUARY 8, 2020

Privacy compliance in contact centers poses unique challenges. Europe’s General Data Protection Regulation (GDPR) was just the beginning of attempts to bring more privacy and compliance protection to consumers. Contact Centers, Privacy and Compliance. Compliance and Consumer Trust.

Compliance 52

Compliance Contact Center Legal Sentiment Analysis 52

DMG Consulting

APRIL 14, 2023

Interaction analytics applications capture and report on what is happening, enabling companies to measure the impact of their actions on their customers and prospects. Feature-rich IA solutions deliver significant benefits to contact centers.

Omnichannel 48

Omnichannel Sentiment Analysis Net Promoter Score Contact Center 48

MattsenKumar

SEPTEMBER 21, 2023

As companies intensify their quest to deepen customer relationships, this technology emerges as a linchpin. It transforms how the company interacts with its customers, delivers valuable insights, and improves CX. Real-time interactions develop a sense of trust among customers for the brand.

CX 52

CX Non-Profits Sentiment Analysis Artificial Intelligence 52

DMG Consulting

JANUARY 24, 2023

These applications have great potential to dramatically improve the performance of contact center agents and other front-line employees (see figure 1). Emotion detection that uses language patterning and acoustic metrics to identify a wide range of emotions in customer interactions.

Contact Center 62

Contact Center Sentiment Analysis Text Analytics Omnichannel 62