Beyond Philosophy

NOVEMBER 30, 2023

Starting with… Help People Realize How Their Role Affects The Customer Many people in the organization who do not work with customers might need help with this connection. For example, we worked with RICOH Printers, Canada, which became our case study based on their improvement of 34 points in the Net Promoter Score® 1 over 30 months.

Legal 78

Legal Finance Net Promoter Score NPS 78

DMG Consulting

APRIL 14, 2023

Most departments in an enterprise will benefit from a firsthand view of what customers think about the job they are doing; this includes auditing and compliance, risk management, legal, and collections departments. This includes delivering context-based resource materials from the knowledge management system or knowledge base.

Omnichannel 48

Omnichannel Sentiment Analysis Net Promoter Score Contact Center 48

Hodusoft

DECEMBER 28, 2022

Customers may feel frustrated if they have to call back multiple times to get their answers, creating an unsatisfied customer experience and impacting the brand’s reputation. Therefore, FCR becomes a crucial metric for customer relationship management.

Net Promoter Score 52

Net Promoter Score NPS Data Entry Business Growth 52

Hodusoft

JUNE 7, 2024

Customer Relationship Management (CRM) Integration Call and Contact center agents often use CRM software to access: Customer information Previous interactions Purchase history Other relevant data This helps agents provide personalized assistance and streamline communication.

Contact Center 52

Contact Center Net Promoter Score Social Media Omnichannel 52

Taylor Reach Group

SEPTEMBER 29, 2020

Customer Relationship Management (CRM). Learning Management System (LMS). Workforce Management (WFM). Quality Management (QM). CUSTOMER RELATIONSHIP MANAGEMENT. There are a few things to keep in mind when discussing a Customer Relationship Management (CRM) solution for a contact center.

Contact Center 85

Contact Center Artificial Intelligence CRM Net Promoter Score 85

SurveySensum

JULY 14, 2020

Michael Pace – Customer Service Thought Leader, Director of Global Member Services at Virgin Pulse. Chip Bell is a world-renowned Keynote Speaker and Consultant on innovative service, customer partnership, customer loyalty, service leadership, and customer relationship management.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132