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The Contact Center Stack – Here’s what you need to build a modern contact center

Taylor Reach Group

Third, your CRM should provide enhanced data reporting and retrieval through automated-surfacing of insights and an optimized data storage and retrieval structure. Data is useless unless you use it and there are so many companies today collecting boatloads of unused customer information. QUALITY MANAGEMENT.

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11 best Voice of the Customer tools to listen to your customers effectively

SurveySensum

Semantria Storage and Visualization (SSV) allows you to collect, store, and analyze texts to generate reports and structure data to identify trends. . Get precise and accurate analytical data to resolve customer issues and tickets quickly. . Lexalytics provides semi-custom applications to resolve compliance issues if any.