Remove Compliance Remove Customer Satisfaction Remove Omnichannel Remove Structured Data
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11 best Voice of the Customer tools to listen to your customers effectively

SurveySensum

Semantria Storage and Visualization (SSV) allows you to collect, store, and analyze texts to generate reports and structure data to identify trends. . Get precise and accurate analytical data to resolve customer issues and tickets quickly. . Lexalytics provides semi-custom applications to resolve compliance issues if any.

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The Contact Center Stack – Here’s what you need to build a modern contact center

Taylor Reach Group

Having reviewed a few watch-outs about CRMs, let’s look at the functionality and features you should include in your Customer Relationship Management platform. First, omnichannel interaction capturing with voice, email, chat, and social should be the primary channels through which you capture and analyze data in your CRM.