Lumoa

JANUARY 8, 2024

To remind you a bit of what it is and what it does, text analytics uses transforms unstructured text into structured data that’s actually useful for business decisions. Scalability: How big can the software handle large volumes of data as your business evolves?

Sentiment Analysis 157

Sentiment Analysis Text Analytics Machine Learning ML 157

Taylor Reach Group

SEPTEMBER 29, 2020

First, omnichannel interaction capturing with voice, email, chat, and social should be the primary channels through which you capture and analyze data in your CRM. Third, your CRM should provide enhanced data reporting and retrieval through automated-surfacing of insights and an optimized data storage and retrieval structure.

Contact Center 85

Contact Center Artificial Intelligence CRM Net Promoter Score 85

SurveySensum

MARCH 3, 2022

Semantria Storage and Visualization (SSV) allows you to collect, store, and analyze texts to generate reports and structure data to identify trends. . Get precise and accurate analytical data to resolve customer issues and tickets quickly. . Lexalytics provides semi-custom applications to resolve compliance issues if any.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52