Remove Compliance Remove Omnichannel Remove Sentiment Analysis Remove Structured Data
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A Guide to Choosing the Right Text Analysis Software for Your Business

Lumoa

That’s where text analysis, or text mining, comes into play. To remind you a bit of what it is and what it does, text analytics uses transforms unstructured text into structured data that’s actually useful for business decisions. Sentiment Analysis: Picture this – Let’s say Apple launches its newest iPhone.

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11 best Voice of the Customer tools to listen to your customers effectively

SurveySensum

Text & sentiment analysis . Identify the sentiments in customer feedback as negative, positive, or neutral, and recognize the tone and emotions behind each feedback. . ? A user-friendly dashboard provides sentiment analysis reports, negative and positive tagging, and real-time insights. . Sentiment analysis .