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Your Guide to Simulation Training

Execs In The Know

FEBRUARY 16, 2023

Western Union agents were prepared for success after practicing high-impact call scenarios faced in their day-to-day interactions with live customers. Leading brands use Zenarate AI Coach to develop confident top performing agents in customer service, sales, collections, and fraud.

AI 52
AI Scorecard Contact Center Compliance 52
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

With almost 30 years in the customer experience domain, Annette Franz, CCXP is the Founder and CEO of CX Journey Inc. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant. LinkedIn : [link] /. Website : [link].

Customer Experience 132
Customer Experience CX E-commerce Social Media 132
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