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Your Guide to Simulation Training

Execs In The Know

FEBRUARY 16, 2023

Western Union agents were prepared for success after practicing high-impact call scenarios faced in their day-to-day interactions with live customers. Leading brands use Zenarate AI Coach to develop confident top performing agents in customer service, sales, collections, and fraud.

AI 52
AI Scorecard Contact Center Compliance 52
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

President of Reflective Keynotes Inc, Mike Aoki has over 20 years of successful experience in customer service, sales, and management. He has expertise in customer service and sales and has been interviewed by the Globe and Mail, Contact Centre Pipeline magazine, and the Customer Experience Radio Show.

Customer Experience 132
Customer Experience CX E-commerce Social Media 132
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