Remove Compliance Remove CX Remove Massachusetts Remove Social Media
article thumbnail

A Complete Guide to Omnichannel Customer Service

Comm100

Omnichannel customer service software connects every digital channel into a unified platform, bringing improved efficiency and CX, to name a couple of its many benefits. They now want to reach out to brands on a variety of channels depending on what suits them in that moment – whether that’s live chat, email, social media or even SMS.