Fonolo

NOVEMBER 13, 2018

Where: Foxborough, Massachusetts. It’s the place where customer care, CX, and CS leaders come together to network and learn. VPs & Directors of Web/Social Media. So: Save the date, as you don’t want to miss the 2019 iteration. When: June 11, 2019. Follow NECCF on Twitter here. . Customer Contact Week (CCW).

Customer Service 108

Customer Service Contact Center Innovation Engineering 108

Customer Bliss

SEPTEMBER 5, 2019

In today’s episode, I have an engaging and enlightening conversation with Craig Langlois , the Chief Experience Officer at the Berkshire Museum in beautiful Berkshire, Massachusetts. This also included taking a look at their digital footprint, ensuring that what was happening in the museum mirrored their website and social media.

CX 52

CX Education B2C Social Media 52

Comm100

NOVEMBER 13, 2022

Omnichannel customer service software connects every digital channel into a unified platform, bringing improved efficiency and CX, to name a couple of its many benefits. They now want to reach out to brands on a variety of channels depending on what suits them in that moment – whether that’s live chat, email, social media or even SMS.

Omnichannel 88

Omnichannel Customer Service Social Media Healthcare 88

Customer Bliss

NOVEMBER 15, 2016

The meter to cash team of over 1100 provides customer service to Eversource’s customers in Connecticut, Massachusetts and New Hampshire. Like many CX leaders before her, Penni began with a set of initiatives and was making progress in them as distinct projects. million electric and gas customers. The Power Of The Fourth Year.

Social Media 0

Social Media Engineering Gaming Customer Service 0