CX Innovation Massachusetts Social Media 
Fonolo
NOVEMBER 13, 2018
Now in its seventh year, Smart Customer Service shines a spotlight on the innovative ways CS technologies are shaping our lives and changing how CS professionals do business. Where: Foxborough, Massachusetts. It’s the place where customer care, CX, and CS leaders come together to network and learn. When: April 7-10, 2019.
Customer Bliss
SEPTEMBER 5, 2019
In today’s episode, I have an engaging and enlightening conversation with Craig Langlois , the Chief Experience Officer at the Berkshire Museum in beautiful Berkshire, Massachusetts. This also included taking a look at their digital footprint, ensuring that what was happening in the museum mirrored their website and social media.
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