Fonolo

NOVEMBER 13, 2018

Now in its seventh year, Smart Customer Service shines a spotlight on the innovative ways CS technologies are shaping our lives and changing how CS professionals do business. Where: Foxborough, Massachusetts. It’s also a fantastic place to look globally at contemporary industry trends and innovators. When: April 7-10, 2019.

Customer Service 108

Customer Service Contact Center Innovation Engineering 108

Customer Bliss

SEPTEMBER 5, 2019

In today’s episode, I have an engaging and enlightening conversation with Craig Langlois , the Chief Experience Officer at the Berkshire Museum in beautiful Berkshire, Massachusetts. This also included taking a look at their digital footprint, ensuring that what was happening in the museum mirrored their website and social media.

CX 52

CX Education B2C Social Media 52

Comm100

MAY 22, 2020

Be everywhere your customers want you to be, whenever they want with Live Chat, Email, Social Media, SMS & Knowledge Base – for free! If you want an excellent example of innovative and relevant names, look at the sports team names in the NFL, NBA, and NHL. Free Omnichannel Customer Engagement. Get Omnichannel Free.

Omnichannel 52

Omnichannel Sales Sports Social Media 52