Fonolo
NOVEMBER 13, 2018
Now in its seventh year, Smart Customer Service shines a spotlight on the innovative ways CS technologies are shaping our lives and changing how CS professionals do business. Where: Foxborough, Massachusetts. It’s also a fantastic place to look globally at contemporary industry trends and innovators. When: April 7-10, 2019.
Zendesk
MARCH 3, 2021
WBUR asked Massachusetts residents to share experiences around getting the vaccine : People emailed in to report issues such as a confusing sign-up system and a lack of appointments. people to give them, both the staff in charge of injections and those in charge of documentation. and people to be vaccinated.
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Execs In The Know
APRIL 25, 2024
To substantiate these claims, scholars from the Stanford Digital Economy Lab within Stanford HAI and the Massachusetts Institute of Technology studied the impact of generative AI deployed at scale in the customer service sector at a call center.
Fonolo
JANUARY 22, 2020
It’s packed full of CX innovators from a variety of industries, all exploring ways to delight their customers again and again; and make the customer experience a priority for businesses. Learn about some of the innovative approaches that the world’s leading brands are using to maximize the value from customer interactions.
Lightico
MARCH 23, 2022
Marketing – MGAs often use their expertise to develop innovative marketing strategies. For example, insurance carriers will give MGAs access to products that they wouldn’t otherwise offer. In return, MGAs help insurance carriers sell more policies.
Comm100
MAY 22, 2020
If you want an excellent example of innovative and relevant names, look at the sports team names in the NFL, NBA, and NHL. Other examples include: “Big Ben,” “Buckingham Palace,” “London Bridge” and “The London Eye” for London; “Atlantic City Walkers” for New Jersey, “Plymouth Rockstars” for Massachusetts and.
Customer Bliss
SEPTEMBER 5, 2019
In today’s episode, I have an engaging and enlightening conversation with Craig Langlois , the Chief Experience Officer at the Berkshire Museum in beautiful Berkshire, Massachusetts. Craig Langlois has devoted his professional life to developing innovative educational experiences in the arts as a teacher and a curator.
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