Fonolo

NOVEMBER 13, 2018

Now in its seventh year, Smart Customer Service shines a spotlight on the innovative ways CS technologies are shaping our lives and changing how CS professionals do business. Where: Foxborough, Massachusetts. It’s also a fantastic place to look globally at contemporary industry trends and innovators. An added bonus?

Customer Service 108

Customer Service Contact Center Innovation Engineering 108

Fonolo

JANUARY 22, 2020

It’s packed full of CX innovators from a variety of industries, all exploring ways to delight their customers again and again; and make the customer experience a priority for businesses. Learn about some of the innovative approaches that the world’s leading brands are using to maximize the value from customer interactions.

Customer Service 129

Customer Service Contact Center CX Education 129

Execs In The Know

APRIL 25, 2024

To substantiate these claims, scholars from the Stanford Digital Economy Lab within Stanford HAI and the Massachusetts Institute of Technology studied the impact of generative AI deployed at scale in the customer service sector at a call center.

AI 52

AI CXM Engineering Business Operations 52

Qualtrics

MAY 16, 2019

The opportunity to be part of something really special, a company that is not just shaping the industry but also building a technology and a culture that impacts the way individuals with their own experiences as customers or employees are shaped. We are on a roll and that also means we fly fast into a constant development and innovation path.

Sales 34

Sales Innovation Technology Technology 34

Customer Bliss

JUNE 28, 2018

Transitioning to healthcare from a successful career in hospitality, Vishal completed his Master of Business Administration from the Massachusetts Institute of Technology (MIT) along with a Healthcare Certificate from the joint Harvard-MIT “Initiative for Health Systems Innovation”.

Hospitality 42

Hospitality Hospitality Customer Experience Healthcare 42