Fonolo

JANUARY 22, 2020

Description: Not to be outdone by Oracle, Adobe’s Experience Summit is another huge conference, dedicated to teaching attendees how to customer experiences that leave a lasting impression on customers, through technology, content, and design. NECCF Annual Conference & Expo , Massachusetts. Location: Massachusetts, USA.

Customer Service 129

Customer Service Contact Center CX Education 129

ECXO

MARCH 21, 2023

Ricardo has worked at numerous global technology companies, such as Oracle, Ericsson, Amdocs, Redknee,SAP, Inttra, Samsung among others as a global executive, focusing on enterprise technologies. The Lab is working to eradicate it, based out of Massachusetts General Hospital and Harvard Medical School.

Customer Experience Maturity Model 98

Customer Experience Maturity Model B2B CX Customer Experience 98

Hodusoft

AUGUST 16, 2023

The launch of 5G technology, the rise of mobile apps, the popularity of social media and instant messaging, and many more factors increased internet consumption by leaps and bounds. One such technology is multi-tenant IP PBX software ! At the same time, advancements in technology are happening at a breakneck speed.

Technology 52

Technology Technology Customer Retention Entertainment 52

Qualtrics

MAY 16, 2019

The opportunity to be part of something really special, a company that is not just shaping the industry but also building a technology and a culture that impacts the way individuals with their own experiences as customers or employees are shaped. I foremost loved the spirit: the halo was clear to me from the start.

Sales 34

Sales Innovation Technology Technology 34

Intercom, Inc.

APRIL 1, 2021

She joined the ranks in early 2019, after spending 16 years at General Electric working as a director for its technology and healthcare programs and leading the Women in Technology initiative to address the gender imbalance in technical fields and get more women involved. Then, I led an initiative for GE for women in technology.

Start-ups 223

Start-ups Non-Profits Healthcare Technology 223

Comm100

NOVEMBER 13, 2022

Another of the growing customer service technology trends has seen a rise in chatbots and automation. Thanks to improvements in AI and automation technologies, chatbots can now handle as much as 80% of customer needs. The efficiencies of live chat also mean a high return on investment (ROI) for the technology. in 2021. .

Customer Service 72

Customer Service Omnichannel Social Media AI 72

Customer Bliss

JUNE 28, 2018

Transitioning to healthcare from a successful career in hospitality, Vishal completed his Master of Business Administration from the Massachusetts Institute of Technology (MIT) along with a Healthcare Certificate from the joint Harvard-MIT “Initiative for Health Systems Innovation”.

Hospitality 42

Hospitality Hospitality Customer Experience Healthcare 42

Comm100

APRIL 25, 2018

Richmond Telephone Company is a small telco in a tiny town in Massachusetts. Launched at the beginning of the last century in 1903, it has survived a host of technological changes, from the creation of cell phones to the launch of the internet! Use Technology to Your Advantage. A Case Study: Richmond Telephone Company.

Customer Loyalty 40

Customer Loyalty Touchpoint CRM Customer Service 40

Comm100

NOVEMBER 13, 2022

Headquartered: Boston, Massachusetts, United States. With a variety of built-in technologies like live chat, chatbots, SMS support, and more, this omnichannel platform offers a wide variety of ways for customers to connect. Founded: 2015. Genesys strives to deliver on a vision for empathetic customer experience at scale. Article by.

Omnichannel 85

Omnichannel Customer Service Social Media Healthcare 85

Intercom, Inc.

FEBRUARY 7, 2019

I went to MIT, out in Massachusetts, a long time ago. Browser technology has just made so many more things possible, and that user experience not only more powerful, but enjoyable. As you said, it’s a mix of things, like browser technologies and SaaS and so on all come together. Shishir: Let’s see. Shishir: True.

Start-ups 171

Start-ups Engineering Real Estate Retail 171

ProProfs

JANUARY 26, 2013

A senator from Massachusetts; argued that Liberty and Union were inseperable. A senator from Massachusetts; argued that Liberty and Union were inseperable. A senator from Massachusetts; argued that Liberty and Union were inseperable. A senator from Massachusetts; argued that Liberty and Union were inseperable.

Government 40

Government Agriculture Start-ups Manufacturing 40