Execs In The Know

APRIL 25, 2024

The Enterprise Conversational AI market is fundamentally broken. Forbes 2023 ] On the other hand, the demand is the highest it’s ever been with the Generative AI market size expected to reach $66.62 Forbes 2023 ] On the other hand, the demand is the highest it’s ever been with the Generative AI market size expected to reach $66.62

AI 52

AI CXM Engineering Business Operations 52

ECXO

NOVEMBER 16, 2023

Article originally posted at: [link] How AI and GenAI Are Shaking the Status Quo in Customer Experience (CX) As you know, the potential for artificial intelligence and generative artificial intelligence (GenAI) to transform every part of customer experience, and everything surrounding us, is electrifying. Let’s continue.

AI 64

AI CX Customer Experience Artificial Intelligence 64

Logicalware

JUNE 6, 2022

The first chatbot in the history of Computer Science, named ELIZA, was developed by Joseph Weizenbaum in the early 1960s at Massachusetts Institute of Technology (MIT). Chatbots: how it started vs how it’s going. It wasn’t until 1994 that the term ‘chatterbot’ was coined.

AI 97

AI Start-ups Sales Customer Feedback 97

Fonolo

NOVEMBER 13, 2018

The following conferences give you a front-row seat for hot-topic, contemporary customer service trends and how to take advantage of them; this could be anything from AI to advances in live chat. Where: Foxborough, Massachusetts. It’s a hub of ideas, inspiration, and industry connections for customer service executives. An added bonus?

Customer Service 108

Customer Service Contact Center Innovation Engineering 108

Fonolo

JANUARY 22, 2020

Description: Not to be outdone by Oracle, Adobe’s Experience Summit is another huge conference, dedicated to teaching attendees how to customer experiences that leave a lasting impression on customers, through technology, content, and design. NECCF Annual Conference & Expo , Massachusetts. Location: Massachusetts, USA.

Customer Service 129

Customer Service Contact Center CX Education 129

Comm100

NOVEMBER 13, 2022

Another of the growing customer service technology trends has seen a rise in chatbots and automation. Thanks to improvements in AI and automation technologies, chatbots can now handle as much as 80% of customer needs. The efficiencies of live chat also mean a high return on investment (ROI) for the technology. in 2021.

Customer Service 75

Customer Service Omnichannel Social Media AI 75

Comm100

NOVEMBER 13, 2022

Meet your customers’ CX expectations with Comm100 Omnichannel – the AI-powered, secure omnichannel customer engagement platform. Chatbots: With a well-trained AI chatbot, organizations can automate up to 80% of their frontline customer support. AI-powered automation. Headquartered: Boston, Massachusetts, United States.

Omnichannel 88

Omnichannel Customer Service Social Media Healthcare 88