Fonolo

NOVEMBER 13, 2018

The following conferences give you a front-row seat for hot-topic, contemporary customer service trends and how to take advantage of them; this could be anything from AI to advances in live chat. Where: Foxborough, Massachusetts. VPs & Directors of Web/Social Media. This is one is not to be missed! An added bonus?

Customer Service 108

Customer Service Contact Center Innovation Engineering 108

Comm100

NOVEMBER 13, 2022

Another of the growing customer service technology trends has seen a rise in chatbots and automation. Thanks to improvements in AI and automation technologies, chatbots can now handle as much as 80% of customer needs. The efficiencies of live chat also mean a high return on investment (ROI) for the technology. in 2021.

Customer Service 84

Customer Service Omnichannel Social Media AI 84

Comm100

NOVEMBER 13, 2022

They now want to reach out to brands on a variety of channels depending on what suits them in that moment – whether that’s live chat, email, social media or even SMS. Meet your customers’ CX expectations with Comm100 Omnichannel – the AI-powered, secure omnichannel customer engagement platform. Comm100 Omnichannel.

Omnichannel 94

Omnichannel Customer Service Social Media Healthcare 94