CommBox

DECEMBER 14, 2023

One technological innovation that has emerged as a pivotal player in revolutionizing customer service is Generative AI-powered Chatbots. These AI-powered conversational agents are reshaping the very fabric of how companies engage with their customers.

Customer Satisfaction 98

Customer Satisfaction AI Social Media Customer Loyalty 98

ECXO

APRIL 7, 2024

The Majestic Dance between AI and Humans in CX Indeed, in the luminous panorama of business ecosystems, the phrase “customer experience” has emerged as a cardinal point of focus. Creativity cultivates connection: In a society driven by technology, human connection has become more crucial than ever.

AI 108

AI CX Artificial Intelligence Predictive Analytics 108

Hodusoft

FEBRUARY 9, 2022

Contact Center Technology Trends to Watch in 2022. New technologies are flooding the market with an intent to help the call center and contact center industry address its myriad challenges. The industry is looking forward to a new year full of personalized solutions, advanced contact center technology, and conversational AI.

Contact Center 98

Contact Center Technology Technology Social Media 98

Beyond Philosophy

AUGUST 4, 2022

Artificial Intelligence (AI) is such a promising technology. Dr. Turner founded TRAP LAB (Technology Race and Prejudice LAB) intending to expose the inherent biases about race and racism that have mixed into the foundations of marketing, market places, consumer technology, and market research. Approve parole or not?

AI 148

AI Artificial Intelligence Machine Learning Start-ups 148

Execs In The Know

JANUARY 31, 2024

Artificial Intelligence (AI) has transcended the realms of buzzwords to become a linchpin in reshaping leadership and operational strategies across various sectors. Integrating AI in daily activities is not a futuristic concept but a current reality, particularly in how it redefines customer engagement and simplifies routine tasks.

AI 52

AI Artificial Intelligence Social Media CX 52

Ameyo Callversations

JULY 7, 2022

This is where the right technology can help you (as a business owner) know what really excites your buyer and what makes them despise what you sell. Before we dive into the technological aspect, let’s understand the basics of customer feedback and what makes it so crucial for every business. Include Feedback into your Product Roadmap.

Customer Feedback 52

Customer Feedback AI Technology Technology 52

Beyond Philosophy

FEBRUARY 17, 2020

Technology, human behavior, Customer Experience are intersecting through the use of Artificial Intelligence (AI) and taking marketing in a new direction. Specifically, it relates to how brands and consumers are going to communicate through messaging and social media. . Messina is an expert on this subject.

AI 166

AI Social Media Artificial Intelligence CX 166

Sprinklr

OCTOBER 22, 2021

The financial services industry is in the midst of a full-blown digital transformation, with social media and other digital channels squarely in the center. Today, 89% of advisors can attribute new client gains to their social media outreach. Take the risk out of your social media strategy.

Social Media 52

Social Media Compliance AI Government 52

Beyond Philosophy

JULY 13, 2023

Organizations are making a common mistake with AI. From a strategic standpoint, organizations are losing opportunities to improve their ability to enhance their Customer Experiences with this impressive and impactful technology and, well,…building them wrong. The issue was the AI didn’t pinpoint why the customers were leaving.

AI 143

AI Machine Learning Social Media Customer Relationship Management 143

Beyond Philosophy

FEBRUARY 20, 2020

We recently learned about the inventor of the hashtag Chris Messina’s concept of Conversational Commerce and how it has changed the way brands interact with their customer on social media platforms. However, before you can have this AI, you have to know how you want it to respond as “your brand.”.

AI 163

AI Innovation Social Media Construction 163

Win the Customer

DECEMBER 12, 2023

Enter generative AI—a game-changer in revolutionizing customer experience across omnichannel environments. From social media and websites to mobile apps and in-store experiences, each channel offers unique opportunities and challenges.

Omnichannel 69

Omnichannel AI Social Media Machine Learning 69

ECXO

MARCH 24, 2024

1710668672319 AI in Customer Experience – should I stay, or should I go? Everyone is talking about Artificial Intelligence (AI) and how it has emerged as one of the most significant technological innovations in recent years, revolutionizing various industries and opening up a world of new possibilities.

AI 52

AI Customer Experience Social Media Machine Learning 52

Logicalware

NOVEMBER 23, 2023

It’s safe to say that AI has been on everyone’s lips throughout 2023. In fact, it has been so ubiquitous that Collins dictionary even named AI the word of the year in 2023. Yet, a burning question remains; What does the future hold for AI? AI is not a passing trend; it’s here to stay.

AI 52

AI Artificial Intelligence Sentiment Analysis Innovation 52

Uniphore

JUNE 17, 2021

3 Ways to Boost FCR and Reduce Customer Churn With AI & RPA. What Your Call Center Agents Rant About on Social Media. By giving your staff technology that works for, not against, them, you can… 3 Ways Call Center Coaching is Leading to Customer Churn. Get It Right The First Time - Every Time. Register Now.

AI 182

AI Social Media Customer Satisfaction Omnichannel 182

Comm100

OCTOBER 30, 2020

You know that the best AI chatbots reduce operational costs and provide cost effective 24/7 availability. We’ll cover some of the best AI chatbot technology in the field, then give you some tips on how to make your final decision. Ada’s AI customer service bot helps you personalize automated customer experience.

AI 59

AI Technology Technology Artificial Intelligence 59

Logicalware

JANUARY 25, 2022

Tech analysts have announced their top technology trends to watch in 2022. A few familiar technology trends will also be making a comeback… Here are five trends you need to know about right now: 1. A few familiar technology trends will also be making a comeback… Here are five trends you need to know about right now: 1.

Technology 98

Technology Technology Customer Service Artificial Intelligence 98

Comm100

JANUARY 29, 2021

You know that the best AI chatbots reduce operational costs and provide cost effective 24/7 availability. We’ll cover some of the best AI chatbot technology in the field, then give you some tips on how to make your final decision. Ada’s AI customer service bot helps you personalize automated customer experience.

AI 52

AI Technology Technology Artificial Intelligence 52

Fonolo

MAY 19, 2022

Contact center technology is a key component of the way your business functions. From good old headsets to online chat functionality, social media posts, and cloud-based management systems, the contact center technology your company employs makes a big difference to customer satisfaction (CSat) scores and agent retention.

Contact Center 87

Contact Center Technology Technology Artificial Intelligence 87

Ameyo Callversations

JULY 10, 2022

This is where technology, in the form of conversational AI, comes to the rescue. “ This advanced technology is expected to disrupt the contact center industry for the better, with its global market growing towards the mark of US$ 18.4 Why Do Businesses Need Conversational AI for Customer Service?

AI 52

AI Customer Service Contact Center Social Media 52

Lumoa

APRIL 28, 2024

You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Ameyo Callversations

DECEMBER 15, 2021

Conversational AI is a term we often come across in business and technology, and the potential of its offering is immense. Customer Engagement and AI Chatbots. What is Conversational AI? Note – Conversational Chatbots and Conversational AI are majorly similar. Customers Favour AI-Messaging.

AI 98

AI Artificial Intelligence Touchpoint Social Media 98

Zendesk

JANUARY 18, 2024

What is AI transparency? AI transparency means understanding how artificial intelligence systems make decisions, why they produce specific results, and what data they’re using. Simply put, AI transparency is like providing a window into the inner workings of AI, helping people understand and trust how these systems work.

AI 52

AI Artificial Intelligence Legal Machine Learning 52

Fonolo

MAY 19, 2022

Contact center technology is a key component of the way your business functions. From good old headsets to online chat functionality, social media posts, and cloud-based management systems, the contact center technology your company employs makes a big difference to customer satisfaction (CSat) scores and agent retention.

Contact Center 67

Contact Center Technology Technology Artificial Intelligence 67

Ameyo Callversations

OCTOBER 22, 2021

As the world becomes more technological and digital with the changing dynamics, Conversational Artificial Intelligence (AI) is enabling businesses to reduce communication friction between humans and computers. Conversational AI is growing more extensively every day in almost every business. .” – Sachin Bhatia (CEO, Ameyo).

AI 98

AI CX Artificial Intelligence Touchpoint 98

Beyond Philosophy

FEBRUARY 21, 2020

Where AI Meets CX: The Remarkable Future for Humanizing Brands. Artificial Intelligence (AI) will transform the customer experience in many ways in the coming years. One area that we see interesting applications of AI Technology is the brand personification and social media management.

Social Media 158

Social Media Artificial Intelligence AI Technology 158

Uniphore

JUNE 22, 2021

You listen to your customers on social media. They have made your call center a glass house on social media. 3 AI and Robotics Will Not Save Your CX AI and automation are often prescribed as key ingredients in today’s recipe for digital transformation. Do you listen to your customer service employees?

Social Media 219

Social Media Contact Center Actionable Insights Entertainment 219

Uniphore

JULY 10, 2021

Live Demo Featuring 10 Ways to Simplify Agent Onboarding With AI & RPA. Who Should Attend: Customer Experience Planning, Strategy & Execution Pros Contact Center Operations & Workforce Management Pros Conversational AI & Intelligent Automation Pros COOs, CIOs, CTOs and Digital Transformation Pros. Contact Us. +1

Contact Center 223

Contact Center Legal Artificial Intelligence Social Media 223

Lumoa

NOVEMBER 30, 2022

Now, technologies such as AI and machine learning are driving highly personalized customer experiences. For many, the answer is found in conversational AI. Are you new to the world of conversational AI, or are you an expert simply looking to brush up on your knowledge? Incorporate a digital sales agent.

Retail 83

Retail AI Customer Experience E-commerce 83

Fonolo

MARCH 19, 2019

By embracing modern customer service technology as a must-have ‘utility’, these brands can set themselves apart from their competitors. To do so, they have taken advantage of advancements in customer service technology. A study by IBM found that negative sentiment towards utility companies was very prevalent on social media.

Technology 106

Technology Technology Customer Service Social Media 106

VOZIQ

MARCH 6, 2024

In 2023, the synergy between customer-facing leaders and technology reached new heights. In particular, artificial intelligence (AI) played a vital role in helping them achieve customer retention and lifetime value breakthroughs. Creating A Business Case For AI-enabled Transformation AI’s retention impact lies not just in its adoption.

AI 40

AI Customer Retention Artificial Intelligence Machine Learning 40

Win the Customer

JANUARY 20, 2020

This article will look at why a business should integrate live chat as well as AI to their eCommerce business as well as how to integrate them correctly to your eCommerce business. eDigital surveyed in 2013, where 73% of people surveyed said that they preferred live chat to use email, SMS, social media, the phone, and so on.

AI 159

AI Artificial Intelligence Machine Learning Social Media 159

TeamSupport

DECEMBER 20, 2023

Being a (metaphorical) mind reader isn’t only possible, but thanks to advances in technology, it’s now a customer expectation. In 2024, businesses should focus on proactive support strategies, such as predictive analytics and AI-driven insights, to identify potential issues and address them before customers even realize there's a problem.

Artificial Intelligence 108

Artificial Intelligence Predictive Analytics Omnichannel Machine Learning 108

Logicalware

JULY 26, 2023

Artificial Intelligence (AI) has transformed contact centres, improving customer experiences and operational efficiency. However, it’s important to recognise that AI is an umbrella term encompassing various subfields and techniques. What is Artificial Intelligence (AI)?

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Hodusoft

JUNE 1, 2023

HoduSoft Now Provides an AI Chatbot Feature with Its Contact Center Software In today’s swiftly evolving digital landscape, businesses are continuously striving to improve customer experiences and streamline their operations. What is an AI Chatbot Feature?

Contact Center 52

Contact Center AI Artificial Intelligence Machine Learning 52

CommBox

JUNE 25, 2023

The introduction of generative AI technologies such as ChatGPT, disrupts that long-standing balance. With the emergence of AI-powered chatbots like ChatGPT, businesses can rewrite the equation of customer service and communication. No small feat, to be precise. But we live in exciting times, as a giant leap forward hits.

AI 52

AI Customer Service Net Promoter Score Contact Center 52

Fonolo

MAY 29, 2019

With the powerful tool of social media, customers everywhere now have an expansive platform with which to voice their feelings about their customer service experiences. Of course, companies hope that their customers use these social platforms to sing the praises of their brand. It’s not a great track record.

Technology 78

Technology Technology Customer Service Social Media 78

Comm100

APRIL 10, 2024

AI is reshaping countless industries and services, and customer service is one such area that is changing for the better. In this article, we will discuss how the combination of AI and human intuition can be applied to a range of sectors to help solve problems preemptively.

Customer Service 84

Customer Service Predictive Analytics AI Artificial Intelligence 84