ECXO

NOVEMBER 16, 2023

Pioneers understand they can create competitive advantage over traditional firms by utilising the technology to serve customers with a better value proposition – at scale. It’s being embedded into workflows and customer touchpoints. Any technology that makes CX poorer has no place on the roadmap.

AI 64

AI CX Customer Experience Artificial Intelligence 64

Execs In The Know

APRIL 25, 2024

To substantiate these claims, scholars from the Stanford Digital Economy Lab within Stanford HAI and the Massachusetts Institute of Technology studied the impact of generative AI deployed at scale in the customer service sector at a call center.

AI 52

AI CXM Engineering Business Operations 52

Comm100

APRIL 25, 2018

Richmond Telephone Company is a small telco in a tiny town in Massachusetts. Launched at the beginning of the last century in 1903, it has survived a host of technological changes, from the creation of cell phones to the launch of the internet! Pinpoint Touchpoints That Cause Friction. Use Technology to Your Advantage.

Customer Loyalty 40

Customer Loyalty Touchpoint CRM Customer Service 40

Comm100

NOVEMBER 13, 2022

Another of the growing customer service technology trends has seen a rise in chatbots and automation. Thanks to improvements in AI and automation technologies, chatbots can now handle as much as 80% of customer needs. The efficiencies of live chat also mean a high return on investment (ROI) for the technology. in 2021. .

Customer Service 75

Customer Service Omnichannel Social Media AI 75