Massachusetts Omnichannel Technology Touchpoint 
ECXO
NOVEMBER 16, 2023
Pioneers understand they can create competitive advantage over traditional firms by utilising the technology to serve customers with a better value proposition – at scale. It’s being embedded into workflows and customer touchpoints. Any technology that makes CX poorer has no place on the roadmap.
Comm100
NOVEMBER 13, 2022
To accommodate the growing number of digital channels, organizations are now moving to an omnichannel support model, which we’ll look at more in the next chapter. Another of the growing customer service technology trends has seen a rise in chatbots and automation. Adopt omnichannel . How to improve customer service. in 2021. .
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