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Winning and Retaining Business When There is Competition

Customer Think

When we left Massachusetts, the calendar said early April, the grass and gardens were still dormant and the weather felt like mid-January with some games played in 25-degree wind chills! We were away for most of April, watching our son play his senior year of college baseball. When we returned home three weeks later, we […]

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ACI Partners with CallMiner to Deploy Speech Analytics Company wide

Callminer

American Coradius International LLC, a leader in 1st and 3rd party debt collection services, has partnered with Massachusetts-based CallMiner to launch CallMiner Eureka Speech Analytics companywide.

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Top 10 Most Important Skills For Customer Service Agents

Customer Think

Peak Support is a business process outsourcing (BPO) company based out of Cambridge, Massachusetts, with more than 500 agents in the Philippines and the U.S. They give assistance, provide answers, report issues, and they also build wonderful relationships with your customers. And if there’s one thing […].

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Snowstorm & Weather Apps Explain Why 75% of Sales Forecasts are Wrong

Customer Think

As a Nor'Easter barreled across Central Massachusetts today, a few interesting storm-related happenings were analogous to some sales-related occurrences.

Sales 62
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Can a New Sales Manager Be a Difference Maker?

Customer Think

For the longest time, my local Panera in Westboro Massachusetts was awful. Like phone company awful. And cable company awful. The problem was chronic. The half and half was always empty. The supplies of cup insulators and trays were n.

Sales 52
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Essential Do’s & Don’ts for Customer Experience on Twitter

Win the Customer

According to a 2014 study conducted by the University of Massachusetts Dartmouth, 83 percent of Fortune 500 companies maintain active Twitter accounts. Twitter is an absolute essential for connecting with customers and clients in today’s competitive business environment.

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How to launch a chatbot your customers can trust?

Logicalware

The first chatbot in the history of Computer Science, named ELIZA, was developed by Joseph Weizenbaum in the early 1960s at Massachusetts Institute of Technology (MIT). In this article, you’ll learn a bit more about the role of chatbots in customer service and how to successfully launch a chatbot on your website.

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