Customer Bliss
JUNE 28, 2018
Vishal Bhalla is the VP & Chief Experience Officer at Parkland Health & Hospital System. Similar to my guest Shawn Smith in my last interview, Vishal also transitioned into healthcare from hospitality, after nearly 20 years in the industry.
ECXO
NOVEMBER 16, 2023
Pioneers understand they can create competitive advantage over traditional firms by utilising the technology to serve customers with a better value proposition – at scale. Any technology that makes CX poorer has no place on the roadmap. AI is top of mind for all leaders, including you and I. We need to understand the limitations.
ECXO
MARCH 21, 2023
Ricardo has worked at numerous global technology companies, such as Oracle, Ericsson, Amdocs, Redknee,SAP, Inttra, Samsung among others as a global executive, focusing on enterprise technologies. The Lab is working to eradicate it, based out of Massachusetts General Hospital and Harvard Medical School.
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