Fonolo

NOVEMBER 13, 2018

Now in its seventh year, Smart Customer Service shines a spotlight on the innovative ways CS technologies are shaping our lives and changing how CS professionals do business. Where: Foxborough, Massachusetts. It’s the place where customer care, CX, and CS leaders come together to network and learn. When: April 7-10, 2019.

Customer Service 108

Customer Service Contact Center Innovation Engineering 108

Fonolo

JANUARY 22, 2020

Modern CX, Las Vegas. CX Talks, Dallas. Elevate CX, Denver. Forrester: CX North America, New York City. Notable Speakers: Jerry Greenfield – Ben & Jerry’s, Annette Franze – CX Journey, Kelley Kurtzman – Verizon. Modern CX , Las Vegas. CX Talks Customer Experience Summit, Dallas.

Customer Service 129

Customer Service Contact Center CX Education 129

Customer Bliss

SEPTEMBER 5, 2019

In today’s episode, I have an engaging and enlightening conversation with Craig Langlois , the Chief Experience Officer at the Berkshire Museum in beautiful Berkshire, Massachusetts. CX #EmployeeExperience Click To Tweet. I’m excited to be back with new episodes of the Chief Customer Officer Human Duct Tape Show.

CX 52

CX Education B2C Social Media 52

Customer Bliss

JUNE 28, 2018

As the CXO, his goal was to embed the employee experience as CX at Parkland. CX and culture are foundational to a positive customer patient experience and their families. There’s a push to get started on the #CX work, but it's important that everyone understands internally, why this is truly happening.

Hospitality 42

Hospitality Hospitality Customer Experience Healthcare 42