article thumbnail

Future-Proofing Your Business with Unstoppable CX Leadership and Innovation

Doing CX Right

Victoria Pelletier, a corporate leader known as "the turnaround queen," and Stacy Sherman discuss practical strategies to elevate customer experiences, engage teams, and drive business growth through unstoppable CX leadership.

article thumbnail

4 innovation strategies for next-level CX

CX Network

In CX, innovation is everything. But how can organizations get started? Cisco’s Andrew Carothers explains


Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

CallMiner Product Innovation Series: January 2023


release, which empowers users to get the most out of the CallMiner platform and drive improved CX and outcomes. CallMiner's VP of Product Management, Bruce McMahon, shares highlights from the 2023.01

article thumbnail

Celebrating Tony Hsieh's Contribution to CX

CX Accelerator

The all-too-sudden and tragic passing of former Zappos CEO, Tony Hsieh has sent a ripple through the business world, and the customer experience (CX) community is no exception. But the truth is that, even though Zappos became a go-to name when talking about CX, it was and is for very good reason. Igniting a passion for CX.

CX 266
article thumbnail

Customer Experience Management: Optimizing Your Strategy for Financial Success

Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts

She’ll explore how to pinpoint, measure, and attain benefits such as increased revenue per customer, call reduction, reduced attrition, referral growth, and reduced cost-to-serve through CX improvements, all while actively engaging your customers. Register today! October 19th, 2023 at 9:30am PDT, 12:30pm EDT, 5:30pm BST

article thumbnail

Tech Innovations Will Raise Expectations

Heart of the Customer

The jostling we’ve seen in the CX tech marketplace over the past few weeks ? It’s going to impact you…and the way CX is practiced going forward. The post Tech Innovations Will Raise Expectations appeared first on Heart of the Customer. and discussed in previous posts ? This slew of recent transactions (such […].

article thumbnail

CX Leaders: You’re on the Precipice of Innovation

Execs In The Know

Acceptance is a pivotal milestone for employees, their experience at work, and their ability to help you innovate. All these concerns provide executives with opportunities for innovation. Once these hurdles are eliminated, teammates are well-equipped to contribute to the CX improvement mission. Understand employee emotions.

article thumbnail

Reimagining CX: How to Implement Effective AI-Driven Transformations

Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster

To meet this demand, enterprises are embracing innovative approaches that captivate customers and fuel their loyalty. 💥 Enter conversational AI - an absolute game-changer (if done right) in redefining CX norms.

article thumbnail

Expert Insights: Your 2023 Guide to EX, CX, and Technology

Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc

Adoption and innovation are swift and ongoing. 2023 is around the corner and as exciting as this is, it's easy to get lost in the shuffle of EX, CX, and technology if you don’t have the right information and perspective.