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5 Must-Attend Customer Service Conferences in 2019

Fonolo

Now in its seventh year, Smart Customer Service shines a spotlight on the innovative ways CS technologies are shaping our lives and changing how CS professionals do business. Where: Foxborough, Massachusetts. It’s the place where customer care, CX, and CS leaders come together to network and learn. Where: Marco Island, Florida.

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A Complete Guide to Omnichannel Customer Service

Comm100

Omnichannel customer service software connects every digital channel into a unified platform, bringing improved efficiency and CX, to name a couple of its many benefits. They now want to reach out to brands on a variety of channels depending on what suits them in that moment – whether that’s live chat, email, social media or even SMS.