Experience Investigators

MAY 11, 2021

CXM is what happens inside the organization in order to deliver an intentional customer experience. CXM is how we go from thinking CX is “nice to have” to act on it like what it is: a mindset, a strategy, and a business discipline. Like any part of business, CXM requires intentional strategy, design, and ongoing evaluation.

Customer Experience Management 105

Customer Experience Management CXM CX Customer Experience 105

Sprinklr

AUGUST 24, 2021

Listen in: Dennis Mathew of The Classic Partnership shares with Sprinklr CXO Grad Conn the key steps to being a good social seller in this episode of The Unified-CXM Podcast. The speed of innovation should be a key driver in choosing a technology partner that supports your vision and business needs.

Social Media 111

Social Media Social Listening CXM Compliance 111

Sprinklr

OCTOBER 20, 2021

But, social suites that combine a strong social media strategy with a unified customer experience management (Unified-CXM) platform can more effectively drive the value of your social engagement to every corner of your enterprise. Share insights internally and externally to fuel collaboration and innovation across your enterprise.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Sprinklr

SEPTEMBER 20, 2021

Does it provide auditability for regulatory compliance? Check out what today’s complaints and escalation management systems look like when reimagined from the digital perspective as part of a unified customer experience (Unified-CXM) platform. Notably, Chris has been awarded eight patents for customer experience related innovations.

Machine Learning 88

Machine Learning CXM Social Media CRM 88

Sprinklr

OCTOBER 13, 2021

Governance and workflows: Automation and AI can supercharge your workflow, ensuring that content and messaging stays on-brand and in compliance across geographies. He works with courageous leaders on how to develop an innovation culture, explore new growth engines, and transform their businesses. Zig Ziglar. Enable your teams.

Social Media 101

Social Media CXM Social Listening Compliance 101

SurveySensum

SEPTEMBER 13, 2023

In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. 5) Microsoft Forms Integration with Office 365 Ease of Use Response Analysis Security and Compliance Collaborative Features Free version available Starts at $6.00 user/month 4.4 (5)

Manufacturing 52

Manufacturing B2B NPS Compliance 52

SurveySensum

JULY 14, 2020

She has extensive consulting experience across strategy, innovation, and communication and is a passionate customer champion, who uses customer experience strategy and data-driven insights to solve business problems. Jo Boswell – Customer Experience Innovator, Board Advisor, Executive Coach, CX Influencer. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132