20 Call Center Leaders and QA Pros Reveal the #1 Problem Keeping Call Center QA & Monitoring Teams Up at Night (and How to Solve It)
Callminer
SEPTEMBER 5, 2017
. “All call center Quality Assurance (QA) & monitoring teams would likely agree…” That it’s compliance keeping them up at night. Teams should always be thinking about how to increase real-time quality assurance in order to stay ahead of compliance violations and guideline infractions. How it’s changing.
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