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The Three Stages to Developing a Customer-Centric Culture

CX Accelerator

As with any construction, getting the foundation right is key to the structural integrity of what you’re trying to build. Be the Gatekeeper As a CX leader inside of my organization, I’m privileged to have peers ask me to interview their candidates for roles of all types. Stage One, The Gate.

CX 182
article thumbnail

The Three Stages to Developing a Customer-Centric Culture

CX Accelerator

As with any construction, getting the foundation right is key to the structural integrity of what you’re trying to build. Be the Gatekeeper As a CX leader inside of my organization, I’m privileged to have peers ask me to interview their candidates for roles of all types. Stage One, The Gate.

CX 182