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Restaurant Group Obsession to Build a CX Culture Pays Off During Unprecedented Times

The DiJulius Group

Edley’s Restaurant Group is a growing hospitality industry company whose CX obsession has paid off during the COVID-19 pandemic. Located in the metro-Nashville, Tennessee area with seven locations and 400 team members, Edley’s is anticipating 50% growth in the next 12 months including franchising. Rapid growth, indeed.

CX 94
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Vanderbilt Children's Hospital, Masters of CX Design

CX Accelerator

Customer Experience (CX) is all about creating positive perceptions. Few would know this better than the team at Vanderbilt Children's Hospital in Nashville, Tennessee. This post will explore the innovative principles of CX design used by Vanderbilt from which we can all benefit! Back To CX Accelerator Blog

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Ten Years, Ten Lessons: Memoir of a CX Neophyte

CX Accelerator

Considering the average life expectancy of a white bloke in the state of Tennessee is only 73.94 Cheers to 10 more years of learning together on the path to CX wizardry! Home To CX Accelerator Blog Ten years is a great deal of time in the life of a mortal. years, this is a really long time. Something to ponder for the future. ??

CX 203
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Marriott International’s Shannon Patterson Talks About the Power of Putting People First

Execs In The Know

A big thank you to Shannon for joining Execs In The Know in Austin and sharing her thought leadership with our community of CX leaders. Next stop for Customer Response Summit (CRS) – Nashville, Tennessee. Once again, our CX leadership community will be put in the spotlight, bringing extraordinary ideas and insights to the stage.

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3 CX Leaders Discuss Creating Digital Experiences That Engage and Delight Customers

Execs In The Know

Next stop for Customer Response Summit (CRS) – Nashville, Tennessee. This artistic community where everyone has a voice will be the perfect setting for our sharing community of customer experience (CX) leaders. Registration opens soon! We hope to see you September 20-23, 2023, at CRS Nashville!

CX 52
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The Three Stages to Developing a Customer-Centric Culture

CX Accelerator

Be the Gatekeeper As a CX leader inside of my organization, I’m privileged to have peers ask me to interview their candidates for roles of all types. But the role of the CX leader does not stop in the interview stage. Ramsey Solutions in Nashville, Tennessee is one such organization.

CX 182
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The Three Stages to Developing a Customer-Centric Culture

CX Accelerator

Be the Gatekeeper As a CX leader inside of my organization, I’m privileged to have peers ask me to interview their candidates for roles of all types. But the role of the CX leader does not stop in the interview stage. Ramsey Solutions in Nashville, Tennessee is one such organization.

CX 182