CX Accelerator

JUNE 27, 2018

Customer Experience (CX) is all about creating positive perceptions. Few would know this better than the team at Vanderbilt Children's Hospital in Nashville, Tennessee. This post will explore the innovative principles of CX design used by Vanderbilt from which we can all benefit! Back To CX Accelerator Blog

Hospitality 140

Hospitality Hospitality CX Gaming 140

The DiJulius Group

JULY 11, 2022

Edley’s Restaurant Group is a growing hospitality industry company whose CX obsession has paid off during the COVID-19 pandemic. Located in the metro-Nashville, Tennessee area with seven locations and 400 team members, Edley’s is anticipating 50% growth in the next 12 months including franchising. Rapid growth, indeed.

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CX Hospitality Hospitality 96

Execs In The Know

MARCH 21, 2023

Marriott is the world’s largest hospitality company, with a powerful portfolio of 8,000+ hotels in 139 countries. When thinking about what your associates truly want, perhaps it’s time to take a different approach to look for those moments that matter and follow Marriott International’s model of practicing employee hospitality.

Hospitality 97

Hospitality Hospitality Contact Center CX 97

Execs In The Know

MARCH 13, 2023

Next stop for Customer Response Summit (CRS) – Nashville, Tennessee. Located downtown, a short walk from Nashville’s nightlife, The Grand Hyatt Nashville will host our event with its classic Southern hospitality. Registration opens soon! We hope to see you September 20-23, 2023, at CRS Nashville!

CX 52

CX Hospitality Hospitality Government 52

Execs In The Know

MARCH 13, 2023

” Next stop for Customer Response Summit (CRS) – Nashville, Tennessee. Located downtown, a short walk from Nashville’s nightlife, The Grand Hyatt Nashville will host our event with its classic Southern hospitality. Registration opens soon! We hope to see you September 20-23, 2023, at CRS Nashville!

Transportation 88

Transportation Non-Profits Sports Hospitality 88

1 to 1

JANUARY 11, 2021

Not that long ago, people had limited options when seeking healthcare: they went to their primary care doctor or, for more emergent needs, the local hospital. But these days, patients have a growing number of additional options: walk-in care centers, clinics located within retail pharmacies – even Amazon has entered the healthcare landscape.

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Healthcare Hospitality Hospitality Omnichannel 26