Execs In The Know

MARCH 21, 2023

Marriott is the world’s largest hospitality company, with a powerful portfolio of 8,000+ hotels in 139 countries. With 20 contact centers, 6,500 associates, 18 languages spoken, and 46 million contacts, throughout its growth, the brand has remained steadfast in its mission to put its people first. based company.

Hospitality 97

Hospitality Hospitality Contact Center CX 97

Execs In The Know

MARCH 13, 2023

Next stop for Customer Response Summit (CRS) – Nashville, Tennessee. Located downtown, a short walk from Nashville’s nightlife, The Grand Hyatt Nashville will host our event with its classic Southern hospitality. Registration opens soon! We hope to see you September 20-23, 2023, at CRS Nashville!

CX 52

CX Hospitality Hospitality Government 52

Execs In The Know

MARCH 13, 2023

“We have enabled blended channel, moved workflows and conversational AI into the contact center, and allowed guests and hosts to see their support tickets online. Our largest contact type is billing.” We want our guests and hosts to meet in product to resolve any issues that may arise, which results in low friction.

Transportation 88

Transportation Non-Profits Sports Hospitality 88