Execs In The Know

MARCH 21, 2023

Marriott is the world’s largest hospitality company, with a powerful portfolio of 8,000+ hotels in 139 countries. With 20 contact centers, 6,500 associates, 18 languages spoken, and 46 million contacts, throughout its growth, the brand has remained steadfast in its mission to put its people first. based company.

Hospitality 97

Hospitality Hospitality Contact Center CX 97

Inside Customer Service

DECEMBER 16, 2021

The manager learned that human resources recruited new hires using a job description meant for the customer service contact center. Companies are struggling to hire and retain employees in contact centers, restaurants, retail, hotels, and other customer service roles. While extreme, this isn't an unusual story.

Contact Center 148

Contact Center Hospitality Hospitality Retail 148

Execs In The Know

MARCH 13, 2023

“We have enabled blended channel, moved workflows and conversational AI into the contact center, and allowed guests and hosts to see their support tickets online. Our largest contact type is billing.” ” Next stop for Customer Response Summit (CRS) – Nashville, Tennessee. Be customer obsessed!”

Transportation 88

Transportation Non-Profits Sports Hospitality 88

Execs In The Know

MARCH 13, 2023

Next stop for Customer Response Summit (CRS) – Nashville, Tennessee. Located downtown, a short walk from Nashville’s nightlife, The Grand Hyatt Nashville will host our event with its classic Southern hospitality. How do we proactively detect the customer has a problem before the customer even knows it?” Registration opens soon!

CX 52

CX Hospitality Hospitality Government 52