Execs In The Know

MARCH 21, 2023

Marriott is the world’s largest hospitality company, with a powerful portfolio of 8,000+ hotels in 139 countries. With 20 contact centers, 6,500 associates, 18 languages spoken, and 46 million contacts, throughout its growth, the brand has remained steadfast in its mission to put its people first. based company.

Hospitality 97

Hospitality Hospitality Contact Center CX 97

Execs In The Know

MARCH 13, 2023

Feedback is a driving element of customer experience,” said Weingardt. “With two differentiated user experiences, feedback continues to shape the Turo product. The future of what our product is going to look like is influenced through the support experience. Our largest contact type is billing.”

Transportation 88

Transportation Non-Profits Sports Hospitality 88

Execs In The Know

MARCH 13, 2023

As consumers continue to demand more from customer support organizations, brands can focus myopically across the customer experience to decrease friction. “A A well-designed efficiency with the customer in mind will translate into a great customer experience,” added Castano. “As Registration opens soon!

CX 52

CX Hospitality Hospitality Government 52