CX Accelerator
JUNE 27, 2018
Few would know this better than the team at Vanderbilt Children's Hospital in Nashville, Tennessee. Before we talk about anything CX related, I would like to say that the nurses, doctors, and supporting staff who serve in a children's hospital are remarkable people.
The DiJulius Group
JULY 11, 2022
Edley’s Restaurant Group is a growing hospitality industry company whose CX obsession has paid off during the COVID-19 pandemic. Located in the metro-Nashville, Tennessee area with seven locations and 400 team members, Edley’s is anticipating 50% growth in the next 12 months including franchising. Rapid growth, indeed.
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Execs In The Know
MARCH 21, 2023
Marriott is the world’s largest hospitality company, with a powerful portfolio of 8,000+ hotels in 139 countries. When thinking about what your associates truly want, perhaps it’s time to take a different approach to look for those moments that matter and follow Marriott International’s model of practicing employee hospitality.
Inside Customer Service
DECEMBER 16, 2021
A Forbes analysis of employment data showed that industries such as leisure and hospitality have been hit the hardest. Hollie Baranick often hires teenagers to work at Ruby Falls , a popular tourist attraction in Chattanooga, Tennessee. The impact of unrealistic job previews Businesses are struggling to attract and retain employees.
Execs In The Know
MARCH 13, 2023
” Next stop for Customer Response Summit (CRS) – Nashville, Tennessee. Located downtown, a short walk from Nashville’s nightlife, The Grand Hyatt Nashville will host our event with its classic Southern hospitality. Be customer obsessed!” Registration opens soon!
Execs In The Know
MARCH 13, 2023
Next stop for Customer Response Summit (CRS) – Nashville, Tennessee. Located downtown, a short walk from Nashville’s nightlife, The Grand Hyatt Nashville will host our event with its classic Southern hospitality. How do we proactively detect the customer has a problem before the customer even knows it?” Registration opens soon!
1 to 1
JANUARY 11, 2021
Not that long ago, people had limited options when seeking healthcare: they went to their primary care doctor or, for more emergent needs, the local hospital. But these days, patients have a growing number of additional options: walk-in care centers, clinics located within retail pharmacies – even Amazon has entered the healthcare landscape.
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