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Restaurant Group Obsession to Build a CX Culture Pays Off During Unprecedented Times

The DiJulius Group

Located in the metro-Nashville, Tennessee area with seven locations and 400 team members, Edley’s is anticipating 50% growth in the next 12 months including franchising. Edley’s Restaurant Group is a growing hospitality industry company whose CX obsession has paid off during the COVID-19 pandemic. Rapid growth, indeed.

CX 96
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Marriott International’s Shannon Patterson Talks About the Power of Putting People First

Execs In The Know

Next stop for Customer Response Summit (CRS) – Nashville, Tennessee. A big thank you to Shannon for joining Execs In The Know in Austin and sharing her thought leadership with our community of CX leaders. You can learn more about Marriott International and its unparalleled collection of brands here. Registration is now open !


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How realistic job previews can increase retention

Inside Customer Service

Hollie Baranick often hires teenagers to work at Ruby Falls , a popular tourist attraction in Chattanooga, Tennessee. It helps simulate the actual job while also testing candidates' listening and critical thinking skills.

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Reading list: Reflections on the fight for racial justice

Intercom, Inc.

I’ve been to the mountaintop : The final speech by Martin Luther King, delivered to a huge crowd of striking sanitation workers in Memphis, Tennessee in April 1968, conveys the scale of the African American struggle for equal rights. Historical context. King was assassinated the next day.

Education 160
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Turo’s Chief Operations Officer Discusses the Power of Customer Obsession

Execs In The Know

” Next stop for Customer Response Summit (CRS) – Nashville, Tennessee. With a wide range of vehicles to choose from and 24/7 customer support, Turo is a great option for anyone in need of transportation. To wrap up her keynote, Weingardt exclaimed “Be memorable! Be customer obsessed!” Registration opens soon!

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Vanderbilt Children's Hospital, Masters of CX Design

CX Accelerator

Few would know this better than the team at Vanderbilt Children's Hospital in Nashville, Tennessee. Doing this is especially hard when your customers are going through a tough time. People with unimaginable pain enter these doors every day, and yet most will exit with new hope and authentic smiles.

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Success Story: How an Insurance Provider Improved the Customer Experience with Call-Backs


The General is a licensed insurance agency headquartered in Nashville, Tennessee, with offices across the US. We’re excited to share with you our most recent success story featuring The General Automobile Insurance Services! Its call center handles 170,000 customer service calls per month – and experiences regular spikes in call volume.