Execs In The Know

MARCH 13, 2023

As consumers continue to demand more from customer support organizations, brands can focus myopically across the customer experience to decrease friction. “A A well-designed efficiency with the customer in mind will translate into a great customer experience,” added Castano. “As Registration opens soon!

CX 52

CX Hospitality Hospitality Government 52

CX Accelerator

MAY 16, 2018

Considering the average life expectancy of a white bloke in the state of Tennessee is only 73.94 I’ve had an insatiable hunger ever since to learn everything I can about Customer Experience and to give knowledge back to the community. Van Customer Experience (and so much of life) is dependent on the perceptions of other people.

CX 203

CX Start-ups Gaming Education 203

Customer Bliss

APRIL 11, 2018

The ‘Make Mom Proud’ Standard For How to Treat Your Customers , but I share them with you here as a peek into the contents of this new book – established to provide you with a new set of tools to simplify and advance your customer experience and culture transformation. How would company act if every customer were your mom?

AI 83

AI Engineering Start-ups Business Growth 83

Customer Bliss

MAY 16, 2017

Milista Anderson is currently the Chief Customer Experience Officer of FIS Corporate and Digital Solutions. Milista Anderson is chief customer officer for FIS’s treasury solutions business, leading the organization in its voice of the customer program and customer experience strategy. Episode Overview.

Manufacturing 0

Manufacturing Education Voice of the Customer Customer Experience 0

1 to 1

JANUARY 11, 2021

Consumers) want things to be simple, they want things to be easy,” and they want a personalized experience, said Karen Andrews, vice president of customer experience and communications at TTEC during a recent CCW webinar, The Future of Patient Experience. “Of Focus on the Patient Journey. “As

Healthcare 26

Healthcare Hospitality Hospitality Omnichannel 26

Customer Bliss

MAY 22, 2018

A unique customer experience is the outcome of a unique company. But in order to be steadfast in the market, and with customers, employees, and partners, as a company that is unique — they need to address both the internal and external factors to enable them to deliver in a unique manner.

Hospitality 40

Hospitality Hospitality Start-ups AI 40

SurveySensum

SEPTEMBER 18, 2020

Owing to rough weather, one of their flights to Atlanta was diverted to Knoxville Tennessee. A proactive approach encourages a brand to notify the customers about their product/service’s shortcomings rather than waiting for customers to approach them. A few years back, Delta Airlines was caught in a similar scenario.

Hospitality 52

Hospitality Hospitality Social Media Start-ups 52

Callminer

OCTOBER 11, 2018

Cory holds an MBA in Logistics and Finance from the University of Tennessee. It is the percentage of customer questions that could/should be handled in self-service by the customer. In fact, many customers prefer self-service over waiting on a call or email for basic inquiries – they just don’t know how to do it.

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561

Comm100

APRIL 26, 2020

Fast-forward today, and the concept of customer experience (CX) has taken on a far larger meaning and importance within almost every industry. In fact, according to Forrester , 72% of businesses say that improving the customer experience is their number one priority. Check out the interview below. Why is this?

CX 52

CX Unstructured Data CXM Real Estate 52