CX Accelerator
JUNE 27, 2018
Customer Experience (CX) is all about creating positive perceptions. Doing this is especially hard when your customers are going through a tough time. Few would know this better than the team at Vanderbilt Children's Hospital in Nashville, Tennessee. Back To CX Accelerator Blog Who is your key stakeholder?
Execs In The Know
MARCH 21, 2023
Here’s the thing: Companies don’t deliver customer experiences — people do. A big thank you to Shannon for joining Execs In The Know in Austin and sharing her thought leadership with our community of CX leaders. Next stop for Customer Response Summit (CRS) – Nashville, Tennessee.
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CX Accelerator
MAY 16, 2018
Considering the average life expectancy of a white bloke in the state of Tennessee is only 73.94 I’ve had an insatiable hunger ever since to learn everything I can about Customer Experience and to give knowledge back to the community. Van Customer Experience (and so much of life) is dependent on the perceptions of other people.
Execs In The Know
MARCH 13, 2023
The end-to-end (E2E) customer journey, starting from the first encounter to the purchase, follow-up assistance, and continuous engagement, is now table stakes and plays a crucial role in establishing trust, loyalty, and advocacy. When you simplify processes and workflow, you simplify your delivery experience. Registration opens soon!
CX Accelerator
JANUARY 16, 2020
A customer-centric culture is the “make or break” component of any customer experience initiative. While there is certainly no perfect culture, there are those environments that give life to customer experience work, and those that make it nearly impossible. Stage Two, The Fence.
CX Accelerator
JANUARY 16, 2020
A customer-centric culture is the “make or break” component of any customer experience initiative. While there is certainly no perfect culture, there are those environments that give life to customer experience work, and those that make it nearly impossible. Stage Two, The Fence.
Execs In The Know
MARCH 13, 2023
Feedback is a driving element of customer experience,” said Weingardt. “With two differentiated user experiences, feedback continues to shape the Turo product. This artistic community where everyone has a voice will be the perfect setting for our sharing community of customer experience (CX) leaders.
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