Execs In The Know

MARCH 21, 2023

With 20 contact centers, 6,500 associates, 18 languages spoken, and 46 million contacts, throughout its growth, the brand has remained steadfast in its mission to put its people first. Here’s the thing: Companies don’t deliver customer experiences — people do. based company. Registration is now open !

Hospitality 97

Hospitality Hospitality Contact Center CX 97

Execs In The Know

MARCH 13, 2023

The end-to-end (E2E) customer journey, starting from the first encounter to the purchase, follow-up assistance, and continuous engagement, is now table stakes and plays a crucial role in establishing trust, loyalty, and advocacy. When you simplify processes and workflow, you simplify your delivery experience. Registration opens soon!

CX 52

CX Hospitality Hospitality Government 52

CX Accelerator

JANUARY 16, 2020

A customer-centric culture is the “make or break” component of any customer experience initiative. While there is certainly no perfect culture, there are those environments that give life to customer experience work, and those that make it nearly impossible. Stage Two, The Fence.

CX 182

CX Customer-Centric Organization Construction Contact Center 182

CX Accelerator

JANUARY 16, 2020

A customer-centric culture is the “make or break” component of any customer experience initiative. While there is certainly no perfect culture, there are those environments that give life to customer experience work, and those that make it nearly impossible. Stage Two, The Fence.

CX 182

CX Customer-Centric Organization Construction Contact Center 182

Execs In The Know

MARCH 13, 2023

Feedback is a driving element of customer experience,” said Weingardt. “With two differentiated user experiences, feedback continues to shape the Turo product. The future of what our product is going to look like is influenced through the support experience. Our largest contact type is billing.”

Transportation 88

Transportation Non-Profits Sports Hospitality 88