Execs In The Know
MARCH 21, 2023
With 20 contact centers, 6,500 associates, 18 languages spoken, and 46 million contacts, throughout its growth, the brand has remained steadfast in its mission to put its people first. A big thank you to Shannon for joining Execs In The Know in Austin and sharing her thought leadership with our community of CX leaders.
Execs In The Know
MARCH 13, 2023
Next stop for Customer Response Summit (CRS) – Nashville, Tennessee. This artistic community where everyone has a voice will be the perfect setting for our sharing community of customer experience (CX) leaders. Registration opens soon! We hope to see you September 20-23, 2023, at CRS Nashville!
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CX Accelerator
JANUARY 16, 2020
So how can we, as customer experience and contact center leaders, be intentional about something so nebulous? . Be the Gatekeeper As a CX leader inside of my organization, I’m privileged to have peers ask me to interview their candidates for roles of all types. But the role of the CX leader does not stop in the interview stage.
CX Accelerator
JANUARY 16, 2020
So how can we, as customer experience and contact center leaders, be intentional about something so nebulous? . Be the Gatekeeper As a CX leader inside of my organization, I’m privileged to have peers ask me to interview their candidates for roles of all types. But the role of the CX leader does not stop in the interview stage.
Execs In The Know
MARCH 13, 2023
“We have enabled blended channel, moved workflows and conversational AI into the contact center, and allowed guests and hosts to see their support tickets online. Our largest contact type is billing.” We want our guests and hosts to meet in product to resolve any issues that may arise, which results in low friction.
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