Inside Customer Service
DECEMBER 16, 2021
The manager learned that human resources recruited new hires using a job description meant for the customer service contact center. By contrast, the manager led an internal team that provided technical IT support to internal customers. Customer service leaders tell me they've seen a dramatic increasing in ghosting.
Execs In The Know
MARCH 13, 2023
During Customer Response Summit (CRS) Austin, Julie Weingardt, Chief Operations Officer at Turo, was one of our keynote speakers. Weingardt is responsible for marketplace support, all customer service support, the trust and safety division, the verification of guests and hosts, and touts herself as a customer obsession officer.
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Fonolo
FEBRUARY 8, 2018
We’re excited to share with you our most recent success story featuring The General Automobile Insurance Services! The General is a licensed insurance agency headquartered in Nashville, Tennessee, with offices across the US.
Lightico
MARCH 23, 2022
This includes keeping track of all paperwork, paying bills, scheduling appointments, and handling customer complaints. Customer Service – MGAs must answer questions from prospective customers and handle any problems that arise. What are the advantages of becoming an MGA?
Callminer
OCTOBER 11, 2018
Cory Peace is the Head of Operations at Simplr , where he helps customer service specialists provide top-notch customer service to high growth companies. Cory holds an MBA in Logistics and Finance from the University of Tennessee. Educating on self-service results in a better customer experience.
CX Accelerator
MAY 16, 2018
Considering the average life expectancy of a white bloke in the state of Tennessee is only 73.94 Year Two – “Have the laser focus of an Olympic athlete” – Marshall Martin It did not take long to understand that knowledge is power, especially in a customer service role. Ten years is a great deal of time in the life of a mortal.
Execs In The Know
MARCH 13, 2023
We are constantly challenging ourselves from the customer’s perspective. How do we proactively detect the customer has a problem before the customer even knows it?” Next stop for Customer Response Summit (CRS) – Nashville, Tennessee. Registration opens soon!
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