Inside Customer Service
DECEMBER 16, 2021
The manager learned that human resources recruited new hires using a job description meant for the customer service contact center. By contrast, the manager led an internal team that provided technical IT support to internal customers. Customer service leaders tell me they've seen a dramatic increasing in ghosting.
Execs In The Know
MARCH 13, 2023
During Customer Response Summit (CRS) Austin, Julie Weingardt, Chief Operations Officer at Turo, was one of our keynote speakers. Weingardt is responsible for marketplace support, all customer service support, the trust and safety division, the verification of guests and hosts, and touts herself as a customer obsession officer.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Fonolo
FEBRUARY 8, 2018
We’re excited to share with you our most recent success story featuring The General Automobile Insurance Services! The General is a licensed insurance agency headquartered in Nashville, Tennessee, with offices across the US. Whitepaper: The Contact Center Playbook for Improving CSat. Understanding Industry Benchmarks.
Execs In The Know
MARCH 13, 2023
We are constantly challenging ourselves from the customer’s perspective. How do we proactively detect the customer has a problem before the customer even knows it?” Next stop for Customer Response Summit (CRS) – Nashville, Tennessee. Registration opens soon!
Callminer
OCTOBER 11, 2018
Kaye Chapman is the Learning & Development Manager at Comm100 , a global provider of AI-powered digital customer conversation software. She has a wealth of experience working alongside contact centers, improving processes and delivering engaging, effective and fun learning and development solutions. Employee engagement.
Expert insights. Personalized for you.
148 
Let's personalize your content