Fonolo
NOVEMBER 19, 2020
As the contact center continues to evolve rapidly, it’s important to take a step back and evaluate the big picture periodically. Over the past few months, our team at Fonolo has been working diligently to explore the latest contact center trends. The State of the Contact Center in 2020. Improve CX.
Fonolo
APRIL 4, 2023
Customer service expectations in the contact center continue to increase, and only the best businesses keep up. Customer service statistics show that superior CX generates more return customers, increases loyalty, and helps generate higher profits. 14% of contact center leaders predict growth of more than 10%.
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Execs In The Know
MARCH 21, 2023
Marriott is the world’s largest hospitality company, with a powerful portfolio of 8,000+ hotels in 139 countries. With 20 contact centers, 6,500 associates, 18 languages spoken, and 46 million contacts, throughout its growth, the brand has remained steadfast in its mission to put its people first. based company.
Fonolo
APRIL 1, 2021
Customer experience (CX) continues to be a hot topic in the contact center world. Explore Contact Center Trends for 2021. Our resident expert and CEO Shai Berger sat down with seven leading experts and influencers in the CX space to find out what their predictions are for the coming year. Jeremy Watkin. “If
Execs In The Know
MARCH 9, 2023
Our Leaders Learning from Leaders mantra came to life as we tackled topics that provided ideas for navigating CX transformation success, thinking and planning differently in today’s business environment, adoption of innovation across the organization, and so much more. Here are some of the highlights from last week’s Summit in Austin.
Taylor Reach Group
DECEMBER 5, 2017
TRG), a globally recognized consulting firm focused on optimizing clients’ Contact Centers and Customer Experience (CX), today announced they are working with one of the largest veterinary hospital organizations in the United States and Canada. The initiative will optimize the client’s CX and Customer Engagement.
Fonolo
SEPTEMBER 13, 2022
Think about how many phone calls your contact center receives in one day. Still, there are several reasons the after-call survey is valuable for your contact center—we’ll go through each one in this guide. In fact, one hospitality study found that active listening offers the impression of preferential service.
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