CX Accelerator

JUNE 27, 2018

Customer Experience (CX) is all about creating positive perceptions. Few would know this better than the team at Vanderbilt Children's Hospital in Nashville, Tennessee. This post will explore the innovative principles of CX design used by Vanderbilt from which we can all benefit! Back To CX Accelerator Blog

Hospitality 140

Hospitality Hospitality CX Gaming 140

CX Accelerator

MAY 16, 2018

Considering the average life expectancy of a white bloke in the state of Tennessee is only 73.94 My ability to innovate and find creative resolutions has skyrocketed as a result. Cheers to 10 more years of learning together on the path to CX wizardry! Home To CX Accelerator Blog years, this is a really long time.

CX 203

CX Start-ups Gaming Education 203

Execs In The Know

MARCH 13, 2023

It is the world’s largest car sharing marketplace and has been named Fast Company’s 10 Most Innovative Companies in Transportation. This artistic community where everyone has a voice will be the perfect setting for our sharing community of customer experience (CX) leaders. It’s like Airbnb, but for cars.

Transportation 88

Transportation Non-Profits Sports Hospitality 88

Customer Bliss

MARCH 30, 2017

Customer engagement: This was about personalizing the experience and not delivering a one-size-fits-all CX to consumers in a time of increasing personalization. Most companies are using CX labs as a place for innovation and new product design, which is what Nordstrom did by creating the Nordstrom Innovation Lab in Seattle.

Customer Experience 78

Customer Experience Net Promoter Score Engineering Manufacturing 78