Contact Center, Customer Experience Management and Mystery Shopper

Customer Experience Management: An Exclusive Interview with Micah Solomon

SugarCRM

AUGUST 19, 2020

Best-Selling Author and Expert Micah Solomon Addresses the Importance of Customer Experience Management and Strategy. Instead of folding under the current crisis, they’ve turned their contact center (what they call their “Customer Loyalty Team”) into an “Ask Me Anything” brigade. Solomo n: Yes!

Customer Experience Management

Customer Experience Management Mystery Shopping Customer Experience Mystery Shopper

Lesson #3: VoC Is Becoming The Single Source of Truth For All Customer Feedback On CX

PeopleMetrics

JULY 23, 2018

Customers are increasingly volunteering feedback directly to the company or indirectly through social review sites. All of these means are unsolicited, in that the company did not reach out directly asking for feedback from the customer. Sean McDade, PhD is the author of Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold.

VOC

VOC Customer Feedback Mystery Shopper CEM

Tech Customer Success

Customer Experience Management: An Exclusive Interview with Micah Solomon

Lesson #3: VoC Is Becoming The Single Source of Truth For All Customer Feedback On CX

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