Contact Center, Customer Experience and Indiana

6 Secrets for Boosting Customer Satisfaction in the Contact Center

Fonolo

AUGUST 24, 2017

We’ve been chatting a lot about customer satisfaction (CSat) recently, but for very good reason; measuring the degree to which your product / service meets customer expectations is critical to the success of your brand, regardless of the vertical or size. Understand Your Customers’ Expectations. Test Your Own Experience.

Contact Center

Contact Center Customer Satisfaction Customer Expectations NPS

Are You Freaking Out About Your Low CSat Score?

Fonolo

AUGUST 1, 2017

Customer satisfaction, otherwise known as CSat (when referring to the contact center), indicates overall customer happiness. If your business is experiencing low customer satisfaction scores you might be left scratching your head and asking “Why?” Making the Most of Customer Feedback. Plus So Much More!

Net Promoter Score

Net Promoter Score Contact Center NPS Customer Satisfaction

Tech Customer Success

6 Secrets for Boosting Customer Satisfaction in the Contact Center

Are You Freaking Out About Your Low CSat Score?

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