Fonolo

AUGUST 24, 2017

In our most recent whitepaper, we provide a playbook for contact centers to use as a guide to improving customer satisfaction. Here, we’re going to discuss 6 secrets your call center can adopt to ensure high caller satisfaction. Contact your own company and see what the process feels like. Test Your Own Experience.

Contact Center 98

Contact Center Customer Satisfaction Customer Expectations NPS 98

Fonolo

MARCH 19, 2020

Things may seem crazy in your contact center right now but I can assure you, it won’t last forever. a BBQ restaurant in Indiana is giving out free toilet paper with every order; Starbucks has increased its mental health support , and fast-food chains are giving free food to NHS workers in the UK.

Contact Center 91

Contact Center Start-ups Technology Technology 91

Fonolo

AUGUST 1, 2017

Customer satisfaction, otherwise known as CSat (when referring to the contact center), indicates overall customer happiness. In fact, a recent report by Indiana University’s Kelley School of Business revealed that a wide cross-section of industries often overestimate their customers’ satisfaction. Plus So Much More!

Net Promoter Score 59

Net Promoter Score Contact Center NPS Customer Satisfaction 59

Lightico

SEPTEMBER 30, 2021

Our Chief People Officer lives in Indiana, and it goes on… If you can embrace remote working, you can cast your net wide across the nation. As Quontico’s CEO Steve Schnall explains: “This is a new frontier of remote working. Our CTO lives in Alabama. Our CSO lives in Vegas. Our CMO lives in DC.

Contact Center 52

Contact Center Innovation 52