This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove Contact Center Remove Indiana Remove NPS Related Topics
Customer Feedback Customer Survey Customer Satisfaction Net Promoter Score Customer Service Customer Expectations Customer Loyalty Customer Experience CX More Related Topics >
article thumbnail

6 Secrets for Boosting Customer Satisfaction in the Contact Center

Fonolo

AUGUST 24, 2017

In our most recent whitepaper, we provide a playbook for contact centers to use as a guide to improving customer satisfaction. Here, we’re going to discuss 6 secrets your call center can adopt to ensure high caller satisfaction. Contact your own company and see what the process feels like. Test Your Own Experience.

Contact Center 98
Contact Center Customer Satisfaction Customer Expectations NPS 98
article thumbnail

Are You Freaking Out About Your Low CSat Score?

Fonolo

AUGUST 1, 2017

Customer satisfaction, otherwise known as CSat (when referring to the contact center), indicates overall customer happiness. In fact, a recent report by Indiana University’s Kelley School of Business revealed that a wide cross-section of industries often overestimate their customers’ satisfaction. Plus So Much More!

Net Promoter Score 59
Net Promoter Score Contact Center NPS Customer Satisfaction 59
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 24,000+ Insiders by signing up for our newsletter

About
Webinars
About
Editions
Webinars
Editions
Topics
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024