Customer Service Life

SEPTEMBER 7, 2018

Let’s pause for a moment and acknowledge that the proposition of cutting quality assurance — a resource-intensive process in most contact centers — and allowing customers to handle it would certainly be attractive to many contact center leaders. CSAT can be gamed.

Customer Satisfaction 97

Customer Satisfaction Contact Center Scorecard Customer Feedback 97

Zendesk

DECEMBER 30, 2020

Zendesk SDK for Unity (Support) lets you add seamless support experiences to your mobile games in just a few minutes. Get up and running quickly and provide in-game support or enable in-game self-service with a branded support experience. ActiveCampaign. Call routing, monitoring, and evaluation in one tool.

Artificial Intelligence 65

Artificial Intelligence Scorecard Contact Center Gaming 65

Customer Service Life

JUNE 3, 2019

Neither metric is mutually exclusive, requiring the right balance between the two to achieve the positive results you’re looking for in your contact center. For email, text, and social media it’s often a guessing game as to how long they take agents to complete. There’s something critical to note about these two metrics.

Contact Center 63

Contact Center Net Promoter Score Scorecard Social Media 63