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Connecting CX and EX to Deliver An Effective Hybrid Contact Center Workforce

Execs In The Know

For businesses around the globe, Contact Centers represent the heartbeat of their organization: it’s where their two most valued constituencies — employees and customers — intersect and interact. Employers are facing far-reaching challenges related to their contact center workforce that include: Difficulty hiring strong talent.

article thumbnail

Connecting CX and EX to Deliver An Effective Hybrid Contact Center Workforce

Execs In The Know

For businesses around the globe, Contact Centers represent the heartbeat of their organization: it’s where their two most valued constituencies — employees and customers — intersect and interact. Employers are facing far-reaching challenges related to their contact center workforce that include: Difficulty hiring strong talent.