From SugarConnection Boston: How 4 Leading Brands are Excelling at CX
SugarCRM
SEPTEMBER 26, 2019
Our mid-morning panel session was packed with best practices and valuable ideas from Cireson, The New York Times , Star2Star Communications and CE Power. After all, she explained, it’s natural for a customer service agent to want to be done with a call when the customer is irate.
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